Employment

LancasterHistory is a community-based, not-for-profit organization established to educate the public on the history of Lancaster County and its place in the history of Pennsylvania and the United States, to advance the missions of regional historical organizations, and to promote the acquisition, preservation, and interpretation of resources representing the history of Lancaster County, Pennsylvania within the broader context of state and national history, including the life and legacy of America’s fifteenth president, James Buchanan, and to preserve and maintain Wheatland, his home.

LancasterHistory is an Equal Opportunity Employer. To read more about this, along with LancasterHistory’s Non-Discrimination or Harassment Policy and commitment to diversity, equity, and inclusion, please view our Non-Discrimination Policy.

You will find currently available employment opportunities posted below. If no text below exists, there are no employment opportunities available at the moment.

Last Updated July 28, 2026

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Membership Engagement Coordinator (Part Time)   |   Visitor Services Associate (Part Time)

Membership Engagement Coordinator (Part Time)

LancasterHistory is seeking a dynamic Membership Engagement Coordinator to manage its membership program and to serve as part of a collaborative team. LancasterHistory has an active and vibrant membership corps, currently composed of approximately 2,000 households and growing. Now that LancasterHistory’s newest museum, the Thaddeus Stevens & Lydia Hamilton Smith Center for History and Democracy, is open, we are excited to create new membership opportunities that build on our existing program.

The Membership Engagement Coordinator will be the liaison between LancasterHistory’s current and new members, its staff and volunteers, and the Lancaster community. They will develop new strategies for growing the membership base, and work with team members in LancasterHistory’s marketing, education, and operations departments to create compelling experiences and benefits for members. They will also oversee the membership renewal and fulfillment process, which requires a comfort level with Customer Relationship Management (CRM) database/donor database software. A successful candidate will be self-directed, goal-oriented, have exemplary interpersonal skills, and excel in all areas of communication, written and spoken.

Primary Supervisor: Director of Development

Team Members: The Membership Engagement Coordinator will be part of a team consisting of the Director of Development (their direct supervisor; full-time) and the Development & Events Manager (part-time).

Compensation: This is a part-time, salaried position, working 20 hours per week with an annual salary range of $30,000-35,000, commensurate with experience. The position does not include benefits.

Work Schedule & Job Location: This position is generally Monday – Friday, 9am to 1pm, including occasional weekends and evenings as needed. This is an on-site position, primarily located at 230 N. President Avenue, Lancaster, with occasional travel to 13-15 E. Vine St., Lancaster (the Stevens & Smith Center) as needed.

Responsibilities:

  • Directs all aspects of LancasterHistory’s membership program;
  • Works with the Director of Marketing and Communications to create attractive, brand-conscious membership materials to attract new and retain existing members;
  • Collaborates with the Development & Events Manager to ensure successful fundraising and member cultivation events, and works with the Director of Education & Exhibition Planning to create engaging programs for members;
  • Creates and implements strategies to identify, cultivate, solicit, and recognize members;
  • Coordinates and ensures timely communication with members in all solicitations and acknowledgements;
  • Manages all database entry for membership gifts, and becomes highly proficient in using Blackbaud’s Altru, our CRM/donor database, to benefit the membership program;
  • Provides responsible stewardship of all membership gifts to the organization;
  • Serves as a key liaison between the organization and its community and is a welcoming presence among LancasterHistory’s membership base;
  • Demonstrates a steadfast commitment to LancasterHistory’s mission and vision as an educational institution, research center, and core community resource;
  • Support LancasterHistory’s institutional commitment to diversity, equity, inclusion, and accessibility; and
  • Assist with additional duties as assigned.

Candidate Profile:

Proactive, dynamic, and people-oriented, a successful candidate will possess outstanding interpersonal and communication skills, enjoy engaging with the public, and is detail orientated and experienced in database management. A self-managed professional with a highly organized approach, the Membership Engagement Coordinator will work closely with team members in education, marketing, events, and development. With a genuine enthusiasm for LancasterHistory’s mission and the power of cultural institutions to make positive change in the world, the individual will help ensure the organization’s growth and success through their oversight of a robust membership program. 

Qualifications:

  • A Bachelor’s degree;
  • Previous minimum of 3 years of fundraising or similar experience with knowledge of membership programs (or related constituent groups such as season ticket subscribers or other loyalty groups);
  • Keen interest in and enthusiasm for history and/or museums;
  • Excellent customer service and communication skills;
  • Ability to resolve member concerns with professionalism and kindness;
  • Strong computer skills, specifically with Windows PC and Microsoft Office programs;
  • Previous experience with Customer Relationship Management (CRM) databases/Donor databases;
  • Willingness and ability to work nights and weekend events when necessary;
  • Commitment to the organization’s Diversity, Equality, Accessibility, and Inclusion mandates, including fostering an inclusive workplace and being a welcoming organization to all.

Essential Functions:

  • Frequent communication with the public and colleagues in person and in writing;
  • Computer work;
  • A mixture of standing and sitting for varied amount of time; and
  • Reliable transportation to work and between facilities.

Additional Details:

  • The Membership Engagement Coordinator will have use of LancasterHistory-supplied technology required to do their job responsibilities, including access to software applications.
  • This position does not receive a company cellphone and therefore may need to use their personal device to contact their manager or colleagues as necessary.
  • The Membership Engagement Coordinator will also participate in the following regular meetings with their supervisor and department colleagues, performance evaluations, and necessary IT and other security training modules.

How to Apply:

Interested applicants should complete the online application and upload their most recent resume and formal cover letter. Applications without both items are considered incomplete and will not be considered.

A Formal cover letter should include, in detail, why applicant is the right person for said position. Resume should include past employment, experience, and educational history.

Documents should be uploaded as PDFs with the filename following the format of “LastName, FirstName_Resume” and “LastName, FirstName_CoverLetter.”

Using AI to write your application materials is discouraged. LancasterHistory values your genuine voice and perspective.

Applications close Friday, August 7 at 5pm ET. Interviews may be conducted using a combination of in-person or virtual interviews. All applicants will receive notification of final decision. The intent of the hiring committee is to have the candidate begin work on or around September 1, 2026.

Click Here to Apply

LancasterHistory is committed to diversity, equity, and inclusion. Click here to view our Non-Discrimination Policy.

Visitor Services Associate (Part Time)

The Visitor Services Associate (VSA) cultivates an excellent visitor experience at LancasterHistory’s sites. With strong attention to detail and a passion for connecting visitors to local history, the VSA is often the first and last point of contact for visitors—serving as a key ambassador for the organization. A successful VSA will foster positive relationships with visitors, resulting in deeper engagement, repeat visits, financial donations, member development, and an overall fantastic visitor experience.

The VSA will be primarily located at the Thaddeus Stevens & Lydia Hamilton Smith Center for History and Democracy in downtown Lancaster, with occasional shifts at LancasterHistory’s Museum and Research Center across town. The VSA will serve as the front-of-house contact for LancasterHistory’s visitors, staff, and volunteers when they are on duty, requiring a strong understanding of the organization to direct visitors to the appropriate person. All VSAs are trained across sites, ensuring flexibility and a consistent, high-quality experience for every visitor. VSAs will work closely with other Operations Department staff to deliver a seamless and memorable visitor experience.

A successful candidate is a self-directed and motivated person who conducts their work with empathy and integrity and is eager to welcome new and diverse visitors to LancasterHistory.

Primary Supervisor: Visitor Services Manager

Team Members: The VSA will be part of a team of fellow Visitor Services staff and will be directed by the Visitor Services Manager (their direct supervisor) and the Director of Operations (the department supervisor).

Compensation: This is a part-time, hourly position. The pay is negotiable based on experience, with a range of $18-20 per hour for approximately 10-20 hours per week. The position does not include benefits.

Work Schedule & Job Location: This position will primarily work Saturdays (9:30am-5:30pm) at the Stevens & Smith Center, with the occasional weekday or evening to assist with group tours or programs and events as scheduled. This is an onsite position (primarily at 13-15 E. Vine St, Lancaster with occasional travel to 230 N. President Ave., Lancaster). Schedules are coordinated with the Visitor Services Manager and Director of Operations.

Responsibilities:

General

  • Perform the daily operations of the visitor services desk, providing excellent service by contributing to a warm and welcoming environment for visitors, staff, and the surrounding community;
  • Greet, orient, and register visitors to the site, collect admission fees, provide museum guides and other information to visitors as needed;
  • Promote membership to LancasterHistory;
  • Inform visitors about upcoming events and programs;
  • Answer incoming telephone calls, including transferring calls, providing basic information about the sites, and conducting admission and membership sales over the phone;
  • Monitor and maintain awareness of onsite visitation and traffic, including visitors, staff, volunteers, contractors, and other appointments;
  • Interact with visitors, soliciting feedback about their expectations and experience, and making referrals to appropriate LancasterHistory staff when needed;
  • Assist the Visitor Services Coordinator at the Stevens & Smith Center in facilitating group visits to the Stevens & Smith Center by orienting visitors to the site, providing help and information as necessary to guests, and overall contributing to an excellent visitor experience;
  • Follow documented organizational policies and procedures, with emphasis on emergency preparedness/basic first aid, and responsible money-handling procedures;
  • Participate in regular content training and workshops with the Director of Exhibitions & Interpretation related to exhibit interpretation, local history, and other topics of interest;
  • Support LancasterHistory’s institutional commitment to diversity, equity, inclusion, and accessibility; and
  • Assist with additional duties as assigned.

Museum Store

  • Perform daily Museum Store functions, including demonstrating a general understanding of the books and items for sale, taking sales, and restocking shelves as instructed.

Facilities and Operations

  • Perform daily opening and closing procedures as well as basic security monitoring to maintain awareness of who is present in the building daily;
  • Spend time in museum exhibitions and collections as required; and
  • Assist with basic facilities and/or housekeeping functions (ex: Cleaning glass doors, replacing paper products in restrooms, room set ups, light snow removal or salting of walkways, etc.).

Qualifications:

  • A High School diploma or equivalent (GED);
  • Previous customer service, retail, cash handling, and/or security experience;
  • Keen interest in and enthusiasm for history and/or museums;
  • Excellent customer service and communication skills;
  • Ability to resolve visitor concerns with professionalism and kindness;
  • Strong computer skills, specifically with Windows PC and Microsoft Office programs;
  • Previous experience with a Point-of-Sale system (POS); and
  • Commitment to inclusive and accessible practices that welcome, respect, and represent all communities.

Desired, But Not Required Skills:

  • Bi-or multi-lingual skills, with preference for Spanish language skills;
  • Previous experience with Blackbaud’s Altru point of sale system; and/or
  • Previous experience working in museums, libraries, or other public institutions.

Essential Functions:

  • Frequent communication with the public and colleagues in person and in writing;
  • Computer work;
  • A mixture of standing and sitting for varied amount of time; and
  • Reliable transportation to work and between facilities.

Additional Details:

  • VSAs will have use of LancasterHistory-supplied technology required to do their job responsibilities, including access to software applications.
  • This position does not receive a company cellphone and therefore may need to use their personal device to contact their manager or colleagues as necessary.
  • VSAs will also participate in the following regular meetings with their supervisor and department colleagues, performance evaluations, and necessary IT and other security training modules.

How to Apply:

Interested applicants should complete the online application and upload their most recent resume and formal cover letter. Applications without both items are considered incomplete and will not be considered.

A formal cover letter should include, in detail, why applicant is the right person for said position. Resume should include past employment, experience, and educational history.

Documents should be uploaded as PDFs with the filename following the format of “LastName, FirstName_Resume” and “LastName, FirstName_CoverLetter.”

Using AI to write your application materials is discouraged. LancasterHistory values your genuine voice and perspective.

Applications will close on Friday, August 7 at 5pm ET. Interviews may be conducted using a combination of in-person or virtual interviews. All applicants will receive notification of final decision. The intent of the hiring committee is to have the candidate begin work on or around September 1, 2026.

Click Here to Apply

LancasterHistory is committed to diversity, equity, and inclusion. Click here to view our Non-Discrimination Policy.